Customer Service
Thank you for shopping at the Shedd Aquarium's online store. All purchases support the programs of Shedd Aquarium.
For online inquiries contact:
Customer Service
1200 S. Lake Shore Drive
Chicago, IL 60605
Phone: 312.939.2438 (outside the US, first dial the appropriate US access code)
shedd.store@eventnetwork.com
Placement of Order
Once an order is placed you will receive an automated response to confirm your order has been received. Your order will be reviewed and processed within 1-3 business days. You may be contacted by a customer service representative with a revised order total or any inquiries pertaining to your order.
Payment
We accept the following major credit cards: American Express, Discover, Mastercard, and VISA.
Shipping
For more information regarding shipping rates and times as well as customs and duties fees, please see Shipping Info.