Customer Service

Thank you for shopping at the Shedd Aquarium's online store. All purchases support the programs of Shedd Aquarium.

For online inquiries contact:

Customer Service
1200 S. Lake Shore Drive
Chicago, IL 60605
Phone: 312.692.3220 (outside the US, first dial the appropriate US access code)
shedd.store@eventnetwork.com

Placement of Order
Once an order is placed you will receive an automated response to confirm your order has been received. Your order will be reviewed and processed within 1-3 business days. You may be contacted by a customer service representative with a revised order total or any inquiries pertaining to your order.

Payment
We accept the following major credit cards: American Express, Discover, Mastercard, and VISA.

Shipping
For more information regarding shipping rates and times as well as customs and duties fees, please see Shipping Info.